PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

• -Every care has been taken to ensure that all descriptions, measurements, colours and prices are correct.
• -Measurements given are approximate and are from the bottom of the pot to the top of the tree.
• -While every effort is made to ensure the accuracy of each individual tree, styles and shapes may vary.
• -We try very hard to ensure that all items featured on this site are in stock or are available to order. However, discontinued or out of stock items may not be removed immediately.
• -The picture is usually for guidance only. It is not generally possible to send the tree in the picture. Please note that measurements given are approximate not exact. Measurements given are from the bottom of the pot to the top of the tree (approximately). Due to their nature trees grow and whilst in our care may need pruning, this means the tree that you receive may differ in size to that given in the description. The appearance of the tree may vary depending on the season.

Order Acceptance

Your receipt of an e-mail order confirmation does not signify our acceptance of your order, nor does it confirm our offer to sell any products to you. Bonsai.com.cy reserves the right to accept or decline your order for any reason at any time. In some cases, additional verification is needed before your order can be accepted. If additional information is required, we will attempt to contact you via e-mail or phone using the information you provided with your order. Shipping and delivery times given on our site will not take effect until your order is approved. If we are unsuccessful in our attempts to contact you, we have the right to refuse or cancel your order regardless of whether or not your order has been confirmed with a confirmation e-mail.

Returns and Refunds Policy

At Bonsai.com.cy we guarantee only to send you first rate bonsai trees and will inspect everything carefully before it leaves us to make sure it’s in excellent condition. However, if you do have a problem, here’s what to do:

• -Notify us within 3 days of delivery of any items that you need to return.
• -Ensure that all bonsai have been cared for in accordance with the care instructions provided, and that items are not used or damaged.
• -Return the item to us within 7 days of delivery (it needs to reach us in 7 days).
• -If the item is a bonsai, please ensure that it is well watered before sending.
• -Re-package any items securely in the original packaging.
• -Because bonsai are live plants and are perishable if not cared for correctly, they are exempt from the consumer contracts regulations.
• -We regret that after 7 days of delivery, we are no longer able to refund, replace or accept return of a bonsai.
• -Also, because these are completely beyond our control, we cannot be responsible for any airborne pests and diseases such as fungal leaf spot or aphids.

Products that do not meet these criteria will not be considered for return.

Shipping charges for Returns

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Bonsai.com.cy.

Damaged items

If you received a damaged product, please notify us within 24 hours of delivery for assistance. It is essential to include a photograph of any damaged items.

Limitation of Liability

Bonsai.com.cy shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Bonsai.com.cy has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Cancelling your Order

Under the Consumer Contracts Regulations, you have the right to cancel your order any time prior to delivery.

Legal Statement

Every care has been taken to describe items as accurately as possible; however slight variations may occur due to the individual nature of some of the goods. Seasonal variation should be expected. Bonsai trees are living things and will change throughout the seasons.

Prices are subject to alteration without notice. Should a product not be available a substitute of a similar product of equal or greater value will be made.

This website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of Cyprus. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Cyprus. All contracts are concluded in English. Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted.

Unless otherwise specified, the materials on this website are directed solely at those who access this website from Cyprus. Those who choose to access this site from other locations are responsible for compliance with local laws if, and to the extent, local laws are applicable.

At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance email is sent to you.

Purchases

If you wish to purchase any product or service made available through this website (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that Bonsai.com.cy is not responsible for any loss or damage arising from the submission of false or inaccurate information.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on this website. The products or services available on our Website may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on our website and in our advertising on other web sites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section “Availability, Errors and Inaccuracies” is without prejudice to existing statutory rights.

Security

The site uses encryption technology, to ensure a safe and secure shopping experience.

All messages containing credit/debit card details between the site visitor and the server are secured through the 40 bit encryption process. Customer details are retrieved by the Bonsai.com.cy team via a secured encrypted link. Our servers are continually being updated with latest operating system upgrades that include the latest security updates.

• -You may pay for your online order by Visa or Mastercard.
• -Your payment details are automatically encrypted when you enter them.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Website.

You are responsible for safeguarding the password that you use to access the website and for any activities or actions under your password, whether your password is with our wesbite or a third-party website.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene. You expressly agree that we cannot be held liable for any loss or damage arising out of any misrepresentations you make in this regard.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Cyprus, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Privacy Policy and Cookie Policy

Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.

Care Guides and Information

All care information and advice supplied by Bonsai.com.cy is a guide only. The care a bonsai needs depends upon the environment and the time of year, so will not always be the same. For example, bonsai will need less water during Winter than in Summer.

Damage to your Computer

Bonsai.com.cy makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Bonsai.com.cy shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Contact us

If you have any questions about these terms or our Returns and Refunds Policy, please contact us by clicking HERE.